Shipping policy

Last updated: 14 October 2026.

Estimated UK delivery is 7–10 days. Any different delivery estimate or destination restriction will be shown before you complete your order.

Where products are dispatched from

Products may be dispatched directly by our supply partners, including from outside the UK. A UK storefront does not mean every item is held in a UK warehouse. Dispatch locations differ by product and option; please check the selected option and the delivery information for your address.

Delivery costs and timing

Delivery charges depend on the item, parcel size and destination. Remote areas, islands and Northern Ireland may have different availability or charges, which must be disclosed before payment. We do not promise next-day delivery or a delivery date that has not been confirmed for your order.

Unless we agree a different delivery period with you before purchase, goods must be delivered within 30 days. If an agreed date is essential, tell us before ordering. If delivery is late, contact us so we can resolve it and explain your cancellation and refund rights.

Separate parcels and tracking

Orders containing products from different suppliers may arrive in separate parcels. We will provide dispatch and tracking details when available. Ascent remains your point of contact for the whole order.

Import charges

The total price and any delivery, tax or import charges payable by you must be made clear before you place the order. If an unexpected customs payment is requested, contact us before paying so we can investigate the order arrangements.

Problems with delivery

If a parcel is missing, damaged or incorrect, email ascentrecovery@outlook.com with your order details. We remain responsible for the goods until they reach you or a person you nominate, except where you independently arrange a carrier that we did not offer. A carrier investigation does not remove your consumer rights.