Refund policy
Returns, Refunds & Replacements Policy
Last Updated: June 2026
At Ascent Recovery, customer satisfaction is important to us. As our products are manufactured and fulfilled by trusted third-party fulfilment partners, we have specific procedures for refunds, replacements and damaged orders.
Damaged, Defective or Incorrect Orders
If you receive a product that is damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving your order.
To submit a claim, please email:
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
Once reviewed, we will notify you whether your claim has been approved.
Approved claims may be resolved by:
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A replacement product being sent at no additional cost; or
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A full refund to the original payment method.
Lost Packages
If your package is lost during transit, you must contact us within 30 days of the estimated delivery date.
Once confirmed with the shipping carrier, we will arrange either:
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A replacement shipment; or
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A full refund.
Returns Eligibility
Due to the nature of consumable supplement products, we cannot accept returns of opened, used, partially consumed, or tampered products.
For health, safety and quality control reasons, supplements cannot be restocked or resold once opened.
Returns are only considered for:
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Damaged products
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Defective products
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Incorrect items received
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Lost shipments
Non-Returnable Situations
We do not offer refunds or replacements for:
Buyer's Remorse
We do not provide refunds simply because a customer changes their mind after purchase.
Opened or Consumed Products
Products that have been opened, used, consumed, or partially consumed are not eligible for return or refund.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is supplied, additional shipping charges may apply to resend the order.
Unclaimed Deliveries
Orders returned because they were not collected or accepted by the customer are not eligible for automatic refunds.
Reshipping costs may apply.
Refused Deliveries
If a customer refuses delivery of an order, any return shipping, disposal, or carrier fees incurred may be deducted from any refund where applicable.
Customs, Duties and Import Charges
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Orders rejected by customs authorities are not eligible for refund or replacement.
Order Cancellations
Orders enter production quickly after being placed.
Once an order has entered fulfilment or production, it may no longer be cancelled or refunded.
If you need to cancel an order, please contact us immediately after purchase and we will do our best to assist.
Refund Processing Time
Approved refunds are generally processed within 5 business days.
Depending on your bank or payment provider, it may take additional time for funds to appear in your account.
Contact Us
For any questions regarding returns, refunds, replacements, or order issues, please contact:
Email: ascentrecovery1@outlook.com
We aim to respond to all enquiries as quickly as possible and will work with you to resolve any legitimate order issues fairly and promptly.
Policy Updates
Ascent Recovery reserves the right to modify or update this policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.